Submit detailed tickets, understand SLAs, and escalate effectively
Steps: Go to Help → Contact Support. Fill in issue description and attach screenshots. Include org ID, user email, and time of error. Submit and track status in the Support Portal....
Service Levels: P1 (Platform down or data loss): Response within 1 hour. P2 (Major workflow defect): Response within 4 hours. P3 (Minor bug or documentation issue): Response within 48 hours. Best Prac...
Steps: If the initial support response does not resolve, request escalation. Provide workflowId, requestId, logs, and screenshots. Support will engage engineering within SLA timelines. Tips: The more ...